|
|
ProcessModel Returns Policy
Steelnet Solutions Inc. will accept returns of products that it has sold on
behalf of ProcessModel Inc. in accordance with the following guidelines:
Software Purchases
ProcessModel, Inc. guarantees that you will be satisfied with the result you
receive from using our software. If you are unhappy with the software, you may return
it to Steelnet Solutions Inc. for a refund of the purchase price of the software
within one year of the date of purchase. In order to receive a refund, you must
have attended ProcessModel Basics I training provided by Steelnet Solutions Inc.
or Process Model Inc. Steelnet Solutions Inc. and/or ProcessModel will only refund
the cost of the software and will not refund the cost of the training or any associate
travel expenses. A 15% restocking fee will be assessed for returned product.
Academic Purchases
Steelnet Solutions Inc. or Process Model Inc. does not accept returns from
academic institutions or students for the materials purchased. Should and error
have occurred in processing your order, Steelnet Solutions Inc. or Process Model
Inc. will, at their own expense, ship you the correct materials.
University bookstores may not return unused materials. University bookstores
may exchange older software purchased from Steelnet Solutions Inc. or Process Model
Inc. with the current release.
Training and Consulting Purchases
Onsite training fees are for services rendered at the time training is provided.
Steelnet Solutions Inc. or ProcessModel, Inc. will not refund onsite training fees
after the training has been completed. Steelnet Solutions Inc. or ProcessModel,
Inc. further stipulate that they will not refund any travel or other expenses associated
with training attendance.
Purchases of Training Vouchers are not refundable. Vouchers may be used for
the selected course and training level within one year of the purchase of the voucher.
Training Vouchers are applicable to the cost of training fees only. Any travel associated
with the training is the responsibility of the voucher holder.
Fees for process improvement skills certification testing will not be refunded.
Should you fail to successfully pass the test to be certified, you will need to
pay the fees once more in order take the test.
Consulting fees will not be refunded.
Manual and Book Purchases
Manuals must be returned to Steelnet Solutions Inc. or ProcessModel Inc. in
sellable condition in order to receive a refund of the purchase price. Manuals that
have been damaged by the user of during shipping will not be eligible for refund.
Other Purchases
Steelnet Solutions Inc. or ProcessModel, Inc. will use its discretion in determining
the validity of return claims for other purchases. Steelnet Solutions Inc. and ProcessModel,
Inc. reserve the right to place reasonable conditions on returned product. Outdated
materials cannot be returned.
|
Steelnet Solutions
is based in
Vancouver and provides Business Process
Management and Systems Implementation services to clients in
British
Columbia
,
Alberta
and
Western
Canada
.
We find and implement the solutions that keep our clients' operations in a league
of their own! |
|
Looking for something special? Search the site: |
|
|
|
|
|
 |
|
Subscribe to the
Newsletter
|
|
|
|
|